Shipping Policy – Timeless Aura (TLA)

Last updated: November 2025
Store: Timeless Aura (Official TOMI Watches Store in Pakistan)
Website: timelessaura.pk

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📦 Delivery Time

We ship orders within 24–48 hours after confirmation.

• Major Cities (Karachi, Lahore, Islamabad, Rawalpindi): 2–4 working days

• Other Cities & Rural Areas: 3–6 working days
  Delivery time may vary slightly due to weather, holidays, or operational delays.

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💳 Cash on Delivery (COD)

Yes, we offer Cash on Delivery (COD) all over Pakistan.
If you want faster dispatch, you can also pay via Bank Transfer, Easypaisa, or JazzCash after placing your order.

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🚚 Shipping Partners

We deliver through reliable courier services including:
✅ TCS
✅ Leopard Courier
✅ M&P Express
✅ Call Courier

Tracking details are shared via SMS or WhatsApp once your order is shipped.

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💰 Shipping Charges

Orders Above Rs. 3000 – FREE Delivery
Orders Below Rs. 3000 – Flat Rs. 200 delivery fee

Note: Delivery charges are non-refundable.

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🔄 Order Confirmation

• COD orders are confirmed via WhatsApp or SMS before dispatch.

• Prepaid orders are shipped immediately after payment verification.

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📦 Packaging

All TOMI watches are shipped in original TOMI box packaging with bubble-wrapped protection to avoid transit damage.

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❌ Wrong Address / Failed Delivery

If the courier attempts delivery and the customer is unreachable/unavailable, the order will be marked as "Return to Sender". In such cases, delivery charges may apply to re-ship the product.

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📝 Important Notes

• Delivery delays may occur during public holidays or mega sales.
• Once shipped, the parcel cannot be cancelled.
• Customers are responsible for providing accurate shipping information.

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💬 Need help?

For order tracking or delivery questions, contact us via:

📱 WhatsApp: +92 302 7711859
📧 Email: timelessaurapk@gmail.com
📸 Instagram: @TimelessAura.pk