FAQs
Frequently Asked Questions (FAQs):
Timeless Aura – Official TOMI Watches Store in Pakistan
Below are the most common questions customers ask before ordering from Timeless Aura (TLA). If you still need help, just message us on WhatsApp — we reply fast!
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🕒 1. Are TOMI Watches original?
Yes. We only sell 100% original TOMI watches, imported directly from verified distributors. Every watch comes with original box, tags & protection films. No replicas, no used stock.
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💳 2. Do you offer Cash on Delivery (COD)?
Yes, COD is available all over Pakistan. You can also prepay via bank transfer / Easypaisa / JazzCash for faster dispatch.
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🚚 3. How long is delivery time?
– Major cities (Lahore, Karachi, Islamabad): 2–4 working days
– Other cities: 3–6 working days
We ship through trusted couriers like Leopards & TCS and more.
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🔒 4. What if I receive a damaged or faulty product?
We offer a **100% replacement guarantee**. Just share an unboxing video within 24 hours and we’ll replace it free of cost.
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↩️ 5. Do you accept returns or exchanges?
Yes, we offer **7-day return & exchange** for unused products. Return shipping cost applies unless the item arrived faulty.
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⏳ 6. Is there a warranty?
All TOMI watches come with **3-month machine warranty** (movement only). Battery, strap & scratches are not covered.
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💧 7. Are TOMI watches waterproof?
Most TOMI models are splash-resistant, not fully waterproof. Avoid swimming, showering or soaking in water. Each product page mentions water rating.
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📐 8. How do I know the size of the watch?
Each product page includes dial size, strap width & material details. If you’re unsure, ask us on WhatsApp and we’ll guide you.
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🎁 9. Do you offer gift packaging?
Yes! You can request premium gift packaging during checkout or WhatsApp us after placing your order.
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💬 10. How can I contact Timeless Aura (TLA)?
WhatsApp: +92 302 7711859
Email: timelessaurapk@gmail.com
Instagram: @timelessaurapk
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Still need help?
Tap the WhatsApp icon on the website — we usually reply within minutes.