Returns & Exchange Policy

At Timeless Aura, customer satisfaction is our top priority. We understand that sometimes things don’t go as planned — and that’s why we offer a simple and fair return & exchange policy across Pakistan.

✅ Eligibility Criteria

You can request a return or exchange if:

  • The product is damaged, defective, or not as described

  • You received the wrong model or color

  • The item is unused, unworn, and in original condition

  • All original packaging, tags, and warranty cards are intact

⏳ Timeframe:
Requests must be made within 7 days of delivery.

🔄 Exchange Process

  1. Contact us via WhatsApp or Email with:

    • Your Order Number

    • Photos or video of the product issue

  2. Our team will verify and arrange the exchange

  3. Return courier charges may apply in selective cases

📌 Note: Exchanges are subject to stock availability.

💸 Refund Policy

Refunds are only applicable if:

  • The product is out of stock for exchange

  • The item is not repairable or replaceable

  • Payment was made via Card/JazzCash/Easypaisa

Refunds are processed within 3-7 business days after approval.

❌ Non-Returnable Items

  • Used or worn watches

  • Damaged packaging or missing accessories

  • Items purchased during flash sale or clearance sale (exchange only)

📞 Need Help?

Just message us with your order details and we’ll take care of the rest.

📱 WhatsApp: +92 302 7711859
📧 Email: timelessaurapkgmail.com

🏷️ Why Shop with Timeless Aura?

✅ 100% Authentic TOMI Watches
✅ Secure Packaging & Fast Delivery
✅ Real Customer Support in Pakistan

Thank you for trusting Timeless Aura — where style meets reliability.